DEPARTMENT OF KENTUCKY SERVICE OFFICE
321 W. Main St., Suite 390
LOUISVILLE, KY 40202
TEL: (502) 566-4478
TEL: (502) 566-4479
FAX: (502) 566-4371
TO: Post Commanders, Post Service Officers
FROM: Department Service Office
SUBJECT: Office Closure
DATE: March 26, 2020
NUMBER OF PAGES: 2
The Department Service Office is closed until further notice and as such we have no access to any Veteran’s records.
If a Veteran wishes to enquire as to his/her claim/appeal they can converse directly with the
VA at 800/827-1000 or visit either one of the following websites:
If a Veteran wishes to file a claim during this period our advice is to complete:
VA Form 21-0966, INTENT TO FILE A CLAIM FOR COMPENSATION AND/OR PENSION, OR SURVIVORS PENSION AND/OR DIC
This form will establish a date of the claim upon the date the VA receives the form.
This form will allow the Veteran a 12 month window from the established date to complete the appropriate form for the desired claim and also gather any additional documentation that is required to support the claim.
The form can be sent directly to the VA:
Mail To: Department of Veterans Affairs Evidence Intake Center PO Box 4444 Janesville, WI 53547-4444
Fax To: 844-531-7818 (Toll Free)
If the Veteran decides to complete any of the application forms for Compensation and /or Pension, Survivors Pension and/or DIC ensure that the form/s contains all the required information, date and signature.