VA, multiple agencies launch Joint Mortgage and Housing Assistance website
for Americans impacted by COVID-19.
WASHINGTON – To ensure homeowners and renters have current and accurate housing assistance
information during the COVID-19 pandemic, the U.S. Department of Veterans Affairs (VA) today, along
with several other agencies, launched a new unified mortgage and housing assistance website.
Veterans and service members with a VA home loan, other homeowners with a federally backed
mortgage and tenants living in properties with a federally backed mortgage have relief options if they
have been financially impacted by COVID-19.
“VA is committed to ensuring Veterans and service members have the financial tools available to make
decisions that work for their unique situations,” said VA Secretary Robert Wilkie. “This collaboration
provides an invaluable resource, enabling all homeowners and renters to access up-to-date information
regarding their housing needs during the COVID-19 pandemic.”
The joint website with the Consumer Financial Protection Bureau, Federal Housing Finance Agency and
the Department of Housing and Urban Development consolidates: mortgage relief options, protections for
renters, resources for additional help and information on how to avoid COVID-19 related scams. It also
provides tools for homeowners to determine if their mortgage is federally backed and for renters to find
out if their rental unit is financed by Fannie Mae or Freddie Mac.
During the COVID-19 pandemic, VA continues providing home loan services to Veterans and service
members who have earned those benefits, working with lenders, servicers and appraisers on temporary
measures to assist in processing and servicing VA home loans.
These measures include offering alternatives for appraisers to determine property value in lieu of interior
inspections and providing lenders with additional information to close loans remotely. Such alternative
procedures help ensure VA borrowers can close on a home even during this pandemic and prevent
foreclosures when possible.
VA borrowers experiencing financial hardship due to COVID-19 can review VA guidance for borrowers
and either request forbearance through the mortgage loan servicer collecting their monthly payments or
call 877-827-3702 to speak with a VA Home Loan Representative.
DEPARTMENT OF KENTUCKY SERVICE OFFICE
321 W. Main St., Suite 390
LOUISVILLE, KY 40202
TEL: (502) 566-4478
TEL: (502) 566-4479
FAX: (502) 566-4371
TO: Post Commanders, Post Service Officers
FROM: Department Service Office
SUBJECT: Office Closure
DATE: March 26, 2020
NUMBER OF PAGES: 2
The Department Service Office is closed until further notice and as such we have no access to any Veteran’s records.
If a Veteran wishes to enquire as to his/her claim/appeal they can converse directly with the
VA at 800/827-1000 or visit either one of the following websites:
If a Veteran wishes to file a claim during this period our advice is to complete:
VA Form 21-0966, INTENT TO FILE A CLAIM FOR COMPENSATION AND/OR PENSION, OR SURVIVORS PENSION AND/OR DIC
This form will establish a date of the claim upon the date the VA receives the form.
This form will allow the Veteran a 12 month window from the established date to complete the appropriate form for the desired claim and also gather any additional documentation that is required to support the claim.
The form can be sent directly to the VA:
Mail To: Department of Veterans Affairs Evidence Intake Center PO Box 4444 Janesville, WI 53547-4444
Fax To: 844-531-7818 (Toll Free)
If the Veteran decides to complete any of the application forms for Compensation and /or Pension, Survivors Pension and/or DIC ensure that the form/s contains all the required information, date and signature.
When completed the forms and documents can be sent to the same Mail and Fax addresses as above.
These are trying times for all and we hope that you are taking all the precautions for your safety as well as that of your family’s.
We wish all good health and stay safe out there.
With Honor! For GOD and Country,
Department of Kentucky Service Director Email: Stanley.Adler@va.gov
Department of Kentucky Assistant Service Director Email: Michael.Butler4@va.gov